Privacy Policy
Last updated: July 24, 2025
This Privacy Policy describes how Thynkiraq ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website and services available at joinsocialgo.com (collectively, the "Service"). By using the Service, you acknowledge that you have read and understood this policy.
1. Information We Collect
1.1 Information You Provide Directly
We may collect information you voluntarily provide when you interact with the Service, including but not limited to:
- Name and contact details such as email address
- Messages or enquiries submitted through contact forms
- Account registration details, where applicable
- Feedback, survey responses, or correspondence with our team
1.2 Information Collected Automatically
When you visit or use the Service, certain information is collected automatically through standard web technologies, including:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Device identifiers and screen resolution
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and exit pages
- Date and time of each visit
1.3 Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies to operate and improve the Service. These technologies help us remember your preferences, analyse usage patterns, and deliver a consistent experience. You may control cookie behaviour through your browser settings; however, disabling certain cookies may affect the functionality of the Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service
- To respond to your enquiries and provide customer support
- To personalise and improve your experience on the Service
- To analyse usage trends and monitor the performance of the Service
- To detect, prevent, and address technical issues or fraudulent activity
- To send administrative communications, such as updates to this policy
- To comply with applicable legal obligations
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.
3. Legal Basis for Processing
We process your personal information on one or more of the following grounds:
- Consent: Where you have given clear consent for us to process your information for a specific purpose
- Contractual necessity: Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights
- Legal obligation: Where we are required to process your information to comply with a legal obligation
4. Sharing of Information
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating the Service, such as hosting providers, analytics platforms, and communication tools. These parties are contractually obligated to handle your information securely and only for the purposes we specify.
4.2 Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
4.4 Protection of Rights
We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our terms, suspected fraud, or situations involving a threat to the safety of any person.
4.5 No Sale of Personal Information
We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.
The criteria used to determine retention periods include:
- The nature of the information and the purposes for which it was collected
- Whether you have an active relationship with us or an account on the Service
- Legal, regulatory, or contractual obligations that require us to keep records
6. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted data transmission, and access controls.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any credentials used to access the Service.
7. Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you
- Rectification: The right to request correction of inaccurate or incomplete information
- Erasure: The right to request deletion of your personal information under certain circumstances
- Restriction: The right to request that we limit the processing of your information in certain situations
- Portability: The right to receive your information in a structured, commonly used, and machine-readable format
- Objection: The right to object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable obligations. We may need to verify your identity before processing certain requests.
8. Third-Party Links and Services
The Service may contain links to third-party websites or integrate with third-party services that are not operated by us. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit. We have no control over and assume no responsibility for the content, privacy practices, or policies of third parties.
9. Children's Privacy
The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information without appropriate consent, please contact us and we will take steps to remove that information and terminate any associated account.
10. International Data Transfers
Your information may be stored or processed in countries other than your own. Where we transfer personal information across borders, we take steps to ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable data protection requirements.
11. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the Service or by other means. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.
We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
- Company: Thynkiraq
- Address: 2, 8 Incubation Dr, Fourways, Dainfern, 2189, South Africa
- Email: contact@joinsocialgo.com
- Phone: +27 21 929 6000
- Website: joinsocialgo.com